Setting Others for Success!

Details
Date:

May 9

Time:

09:30 am - 04:00 pm

Event Category:

Events

Click to Register: https://www.eventbrite.co.uk/e/setting-others-for-success-tickets-33209148457
Organizer

The Business Academy

Website: https://www.eventbrite.co.uk/o/the-business-academy-13326544349
Venue

Accounts Direct

43-45 North Street, Manchester, M8 8RE

Manchester, England, GB, M8 8RE

Setting Others for Success!


Duration: 1 Day


Delivery methods:




  • Self-discovery and critique




  • Group exploration and facilitator led discussions




  • Game based learning




  • Practical exercises




  • Best practice theory exploration




Overview:


The workshop is designed for those who work in support positions. Participants will improve their communication, personal management, and collaboration skills, as well as learn how to make a good first impression, set the right expectations, and drive performance through effective teamwork.


Course objectives


By the end of this training course participants will be able to:




  • Improve the critical communication skills of listening, asking questions and being aware of nonverbal messages




  • Properly manage and set expectations of colleagues and team members and communicate assertively




  • Effectively work with co-workers and adapt their communication style and manage their behavior for more productive work relationships.




  • Map out their internal network of passing work to and from colleagues and how to improve performance efficiency through their internal work network




Target audience:


Business professionals and team members of all levels, back office support teams, and front line support teams


Course outline


Module 1: Communicate Clearly and Confidently




  • Ÿ  Importance of clear communication – How well do you communicate?




  • The five basic principles of communication




  • Focus on behavior not personality




  • Be specific




  • Use the power of questions




  • Listen actively




  • Communicate Assertively





Module 2: Working Better Together




  • ŸImportance of working as a team




  • Internal customers are customers too.




  • Managing internal customer’s expectations.




  • Understanding Internal customers behavioral styles




  • The four major behavioral styles and flexing your style




  • Mapping your internal network




  • Giving the message of ‘I Care’ when passing work