Helping Others To Succeed

Duration: 1 Day

Delivery methods:

  • Self-discovery and critique
  • Group exploration and facilitator led discussions
  • Game based learning
  • Practical exercises
  • Best practice theory exploration

Overview:

The workshop is designed for those who work in support positions. Participants will improve their communication, personal management, and collaboration skills, as well as learn how to make a good first impression, set the right expectations, and drive performance through effective teamwork.

Course objectives

By the end of this training course participants will be able to:

  • Improve the critical communication skills of listening, asking questions and being aware of nonverbal messages
  • Properly manage and set expectations of colleagues and team members and communicate assertively
  • Effectively work with co-workers and adapt their communication style and manage their behavior for more productive work relationships.
  • Map out their internal network of passing work to and from colleagues and how to improve performance efficiency through their internal work network

Target audience:

Business professionals and team members of all levels, back office support teams, and front line support teams

Course outline

Module 1: Communicate Clearly and Confidently

  • Importance of clear communication – How well do you communicate?
  • The five basic principles of communication
  • Focus on behavior not personality
  • Be specific
  • Use the power of questions
  • Listen actively
  • Communicate Assertively

Module 2: Working Better Together

  • Importance of working as a team
  • Internal customers are customers too.
  • Managing internal customer’s expectations.
  • Understanding Internal customers behavioral styles
  • The four major behavioral styles and flexing your style
  • Mapping your internal network
  • Giving the message of ‘I Care’ when passing work