Practical Emotional Intelligence

Participants will understand:

  • a compelling business case for emotional intelligence (EQ)
  • what is in it for them personally
  • what is in it for their team/company/organisation
  • why it is at least as important as IQ

Participants will learn:

  • what emotional intelligence is
  • a brief history of EQ to put it in context
  • why self-awareness is the foundation of emotional intelligence

Participants will receive:

  • a thought-provoking ‘EQ assessment’ before the course
  • a full course manual
  • the “55 Ways To Increase Your Emotional Intelligence” tips booklet

Participants will gain:

  • practical knowledge of how to increase their self-awareness
  • the secret of ‘defusing’ any highly emotional situation
  • effective ways of managing their own emotions
  • increased ability to understand the messages of their own emotions
  • an understanding of two ‘dissonant’ and four ‘resonant’ leadership styles
  • a four-step process for bringing EQ to bear on any interpersonal or relationship challenge
  • an understanding of the factors making for an emotionally intelligent team
  • an enhanced future direction for developing their own emotional intelligence

Pre-course questionnaire:

  • The Practical Emotional Intelligence self-assessment (for participants own use only – no disclosure required)

On the day:

  • Objectives for the day
  • Why emotional intelligence is important
  • Goleman’s Four-Quadrant Model of emotional intelligence
  • How to develop self-awareness
  • Emotional self-management skills
  • Developing empathy
  • Using the Four-Quadrant model – how to bring emotional intelligence to any situation
  • Coaching for emotional intelligence
  • The emotional climate and how to affect it
  • Leadership styles: ‘resonant’ versus ‘dissonant’
  • ‘Boss disease’ and how to avoid it
  • Emotionally intelligent decision-making
  • Checklist for an emotionally intelligent team
  • Developing your own EQ action plan


  • Practical EQ self-assessment questionnaire
  • Full handouts
  • ’55 Ways To Increase Your Emotional Intelligence’ tips booklet